SMCDS in collaboration with Swiss Monkey is excited to continue our front office training lunch and learn series.
Please join us for this session to learn more. 

CONTINUING EDUCATION
1 CE Unit

TOPIC

The Art of Case Acceptance: Transforming Conversations Into Commitments

Learning Objectives:

A high-impact training session designed to show dental professionals how simple shifts in communication can dramatically increase patient yeses—without pressure, scripts, or gimmicks.

1. The Real Reason Patients Say “No”

Understand the emotional and psychological blocks behind treatment rejection—and how to address them with empathy, not pressure.

2. The 3 Moments That Make or Break Trust

Discover the three key points in the patient journey where trust is won or lost—and what your team should say in each.

3. Pre-Consult Framing: The Words That Warm Them Up

Learn how to tee up the doctor or treatment coordinator for success with a few high-impact questions at the start.

4. Confident Case Presentation

What to say (and avoid) when presenting treatment so patients focus on the value—not just the price.

5. Handling Common Objections With Ease

Language that neutralizes objections like “I need to think about it” or “That’s too much”—without feeling pushy.

6. Financial Conversations That Don’t Scare People Off

Subtle shifts in how you present numbers that make care feel like an investment, not a burden.

7. The Secret to Seamless Hand-Offs

The most overlooked step in the case acceptance journey—and how to fix it with a few aligned phrases between doctor and team.

SPEAKER
Ashaunte Trent

SPEAKER BIO

Ashaunte Trent is a trailblazing dental practice business strategist with over two decades of experience transforming operations, enhancing patient care, and driving exponential growth. In 2019, she revived a struggling practice, increasing monthly revenue from $80,000 to $300,000 in just one month—a remarkable 300% profit growth. During the 2020 pandemic, Ashaunte generated $2.4 million in collections despite a 3-month shutdown and successfully rebuilt her team during dentistry’s most challenging hiring crisis.

In addition to her leadership in practice management, Ashaunte serves as the Marketing Lead and Brand Ambassador at Swiss Monkey, a premier remote staffing agency that connects dental practices with highly skilled administrative and front-office professionals. Swiss Monkey helps practices overcome staffing challenges, reduce overhead, and improve efficiency by providing access to a marketplace of top-tier dental talent.

She empowers dental leaders with proven systems that enhance patient care, unburden teams, and maximize revenue, all while embracing technology and embodying resilience and visionary leadership.