Front Office Training

FREE Member and Team Lunch and Learn
TOPIC: The Office Manager’s Hybrid Playbook:
How to Build Systems That Reduce Chaos and Improve Results — Even With Fewer Hands
By the end of this session, participants will be able to:
- Understand how the changing talent landscape is reshaping dental staffing and adopt the right mindset to lead effectively in a hybrid, tech-enabled environment.
- Leverage AI, automation, and technology tools to streamline front-office tasks, reduce manual work, and improve efficiency.
- Utilize remote and fractional team members to increase consistency, ensure coverage, and complete essential workflows with a leaner in-office team.
- Apply practical leadership and management strategies to strengthen communication, delegate effectively, and hold both in-office and remote staff accountable for results—ultimately improving profitability and operational stability.
Speaker: Christine Sison, BA, MS
SPEAKER BIO Christine Sison is the CEO of Swiss Monkey, a staffing and virtual front
office services company. She has built and has managed a dental
practice for over 10 years and has her Bachelor of Neurobiology from UC
Berkeley and a Master of Health Policy and Management from the Harvard
School of Public Health. Prior to her work in dentistry, she conducted
brain tumor research at UCSF, assisted in the integration of IT into
clinics and hospitals, and later led the development of community-wide
healthcare systems, including telemedicine efforts.